Privacy policy

1. Introduction

Ramaya Machinery ("we", "us", or "our") is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, place an order, or interact with us.

We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and applicable Irish data protection laws.

2. Information We Collect

We may collect and process the following types of personal data:

  • Identity information, including your name
  • Contact information, including email address and phone number
  • Delivery and billing address
  • Payment information (processed securely via third-party providers)
  • Transaction details relating to purchases
  • Technical data, including IP address, browser type, and usage data
  • Any information you provide when contacting us

This information is collected when you place an order, contact us, or use our website.

3. How We Use Your Information

We use your personal data for the following purposes:

  • To process and fulfil your orders
  • To arrange delivery or collection of machinery
  • To communicate with you regarding your order or enquiry
  • To provide customer support
  • To improve our website, products, and services
  • To comply with legal and regulatory obligations

We only process your data where we have a lawful basis to do so, including contract performance, legal obligations, and legitimate business interests.

4. Sharing Your Information

We may share your personal data with:

  • Delivery and logistics providers
  • Payment processors
  • IT and website service providers (including Shopify)
  • Professional advisers where necessary

All third parties are required to respect the security of your data and to process it in accordance with the law.

We do not sell your personal data.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting requirements.

6. Your Rights Under GDPR

Under GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Request transfer of your data (data portability)
  • Withdraw consent where applicable

To exercise any of these rights, you may contact us using the details below.

7. Cookies

Our website uses cookies and similar technologies to improve your browsing experience and analyse website traffic.

Where required, we will request your consent before placing non-essential cookies on your device.

You can control or disable cookies through your browser settings.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

However, no system is completely secure, and we cannot guarantee absolute security.

9. Third-Party Services

Our website is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services.

Your data may be stored through Shopify’s data storage, databases, and general applications. They store your data on secure servers behind a firewall.

10. International Transfers

Some of our service providers may process data outside the European Economic Area. Where this occurs, appropriate safeguards are in place to ensure your data is protected.

11. Contact Details

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Ramaya Machinery
Roundwood Park Farm, Roundwood, Wicklow, A98 WC90
info@ramaya.ie

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business operations. The latest version will always be available on our website.